• All offers from travel services (operated by Program Administrator) are subject to the terms and conditions below, and other conditions specified herein. Consult your travel services representative for complete details.
• Full Option Ticket and Universal Ticket offers are available through travel services at 1-800-842-3006, Monday through Friday, 9 am – 9pm (Eastern Time), Saturday and Sunday 9:00am – 4:30pm (Eastern Time). Travel services is closed January 1, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and December 25. Universal Tickets may also be booked online via www.scorecardrewards.com. All terms and conditions apply for Universal Tickets booked online.
• Cardholders must have the required number of Bonus Points needed to order the award desired prior to award request.
• Each airline ticket award may be ordered through travel services for one round trip coach class airline ticket on a single scheduled carrier. Tickets may be issued for travel to an applicable destination from any airport serviced by major airlines within the contiguous 48 United States except where noted.
• All airline ticket awards issued in exchange for Bonus Points are non-refundable and non-changeable after ticket issuance.
• Lost, stolen, or otherwise destroyed airline ticket awards will not be replaced.
• All international airline ticket award eligible destinations under the ScoreCard rewards program are subject to change without prior notice.
• Travel services acts solely as the sales agent for travel suppliers and is not liable for the actions or inactions of such suppliers.
• Companion tickets purchased through the rewards program will incur a $22.50 per ticket processing fee.
• An $8.00 delivery charge will apply to all tickets or documents sent via "express or trackable" type mail.
• All Government imposed fees and airline imposed surcharges are the responsibility of the cardholder and must be collected at the time of booking.
• Cardholder will be responsible for all Canadian government imposed tax and fees, airline imposed surcharges, security fees, and fuel surcharges, which vary by destination.
• All air travel companion ticket purchases will be awarded double Bonus Points when purchased using cardholder's rewards card at the same time as the redemption ticket is booked. Please allow 4-6 weeks for processing.

• Travel reservations and ticketing must be made at least 30 days prior to cardholder's actual departure dates, but not more than 330 days in advance.
• A Saturday night stay must be included in the travel itinerary.
• Return travel must be initiated within 30 days of departure.
• Reservations shall also be subject to advanced fare category award space and airline availability for 30-day advance booking, non-refundable type tickets for the travel dates specified.
• No one-way, open jaw, open return, standby or stopover trips allowed.
• Travel services reserves the right to choose the airline and routing on which to reserve and ticket cardholders.
• Cardholder is responsible for a $50 per ticket air award surcharge, payable at time of booking, when redeeming a Universal Within the 48 States award. This surcharge may be covered with points by redeeming a Universal Within the 48 States - Increase Covered with Points award.

• Universal All Inclusive awards are available within the 48 contiguous US states, Hawaii and Alaska destinations
• Travel reservations and ticketing must be made at least 21 days prior to cardholder’s actual departure date, but not more than 330 days in advance.
• No one-way, open jaw, open return, standby or stopover trips allowed.
• All other terms and conditions of the Universal Ticket Award apply.

• Point Saver Awards are available for travel within the 48 contiguous United States.
• Point Saver Awards are non-refundable and non-changeable and are subject to the same terms and conditions that apply to the Universal Ticket Award.
• The cardholder will pay $200 or $250 in conjunction with points at the time of booking in addition to applicable security fees and fuel surcharges.
• Travel reservations and ticketing must be made at least 30 days prior to cardholder’s actual departure date, but not more than 330 days in advance.
• No one-way, open jaw, open return, standby or stopover trips allowed.
• All other terms and conditions of the Universal Ticket Award apply.

• Everyday Awards are available for travel within the 48 contiguous United States.
• Everyday Awards will be offered on the next available coach ticket when there are no advance fare category tickets available.
• Everyday Awards are subject to the same terms and conditions that apply to the Universal Ticket Award.
• Travel reservations and ticketing must be made at least 30 days prior to cardholder’s actual departure date, but not more than 330 days in advance.
• No one-way, open jaw, open return, standby or stopover trips allowed.

• First Class / Business Class Universal Tickets Require a $30 transaction fee.
• Any ticket that costs over the maximum ticket purchase price will be paid by the cardholder at time of booking.
• No one-way, open jaw, open return, standby or stopover trips allowed.
• First Class and Business Class tickets must be reserved through the travel services center.

• Full Option Ticket is available when a cardholder is unable to meet the requirements for the Universal Ticket award. This includes a request for a specific airline, open jaw, or travel dates, which do not include 30-day advance reservations or Saturday night stay.
• The Full Option Ticket is subject to fares and terms and conditions of the airlines.
• Full Option Tickets require a $25 fee and allow a credit toward any airline ticket available from any airline.
• Any ticket that costs over the credit amount will be issued, however, the excess amount above the credit will be paid by the cardholder at the time of booking.
• Full Option Tickets must be reserved through the travel services center.
• Full Option Tickets for domestic or international bookings allow up to a $325 or $825 credit.

• Upon receipt of travel documents or confirming itinerary, please verify the travel dates, origination and destination cities and traveler’s names to ensure they are the same as shown on the valid proof of identification that will be displayed at the time of check-in.
• For domestic travel, it is your responsibility to obtain and have possession of government-issued photo identification for all passengers 16 years of age or older.
• For international travel, it is your responsibility to obtain and have possession of valid proof of citizenship or naturalization, vaccination certificates and/or visas before boarding an aircraft or entering another country. Other restrictions may apply.

• Flight times change frequently and without notice. Reconfirm your first flight, return or continuing flights directly with the airlines. Domestic flights should be reconfirmed 24 hours in advance and international flights should be reconfirmed 72 hours in advance. Times shown on the itinerary are from the current schedules and subject to change without notice.
• Allow a minimum check-in time of 2 hours for domestic flights and 3 hours for international flights.
• Airline flights may be overbooked and there is a chance that a seat assignment will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with their particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation.
• Card Sponsor and Program Administrator will not be liable for delays or cancellations caused by strikes, labor disputes, government actions, weather or any other causes beyond their control.
• Industry regulations require passenger names on all checked baggage and strongly recommend names on all carry-on baggage.
• In most instances, passengers will be limited to two (2) pieces of checked-in baggage and one (1) carry-one piece within the prescribed size and weight limitations. Contact the airline for the appropriate size and weight requirements. A charge may apply for more than one (1) piece of checked-in baggage. Contact the airline for more information.
• Card Sponsor and Program Administrator are not responsible for lost, stolen, damaged or destroyed baggage or contents of baggage.

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