Contact Us Questions or comments about the ScoreCard® rewards program? Here's how to reach us. Telephone: For program inquiries Call 1 (800) 854-0790 during the following hours: 9 a.m. - 11 p.m. (EST) Monday – Friday For travel reservations or inquiries Call 1(800) 842-3006 during the following hours: 9 a.m. – 9 p.m. (EST) Monday – Friday 9 a.m. – 4:30 p.m. (EST) Saturday - Sunday Mail: Send inquiries to: Award Headquarters P.O. Box 31504 Tampa, FL 33631-3504 Note: When calling or mailing inquiries, please include the following: Name Address (including city, state and ZIP code) Daytime and evening phone numbers Email address Item number Order number